Refund policy

Return, Refund & Cancellation Policy

Last Updated: August 3, 2026

At Magniko, we are committed to delivering fresh, high-quality products. Due to the perishable nature of our food products, all purchases are subject to the following Return, Refund & Cancellation Policy.

By placing an order with us, you agree to the terms outlined below.

1. Payment Method

Currently, Magniko accepts Cash on Delivery (COD) only.

Customers may complete payment using:

  • Cash

  • UPI (at the time of delivery)

2. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders may only be cancelled before they are dispatched. Once an order has been shipped or is out for delivery, cancellation requests cannot be accepted.

Magniko reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or other unforeseen circumstances. In such cases, customers will be informed promptly.

3. Returns

For hygiene and food safety reasons, Magniko does not accept returns once a product has been delivered.

Returns will only be considered in exceptional situations such as:

  • You receive the wrong product.

  • The product arrives damaged during transit.

  • The package is opened, torn, or visibly tampered with upon delivery.

  • Items are missing from your order.

4. Refunds & Replacements

Refunds or replacements are not automatic and will only be considered after our team has reviewed your request.

To submit a claim, you must provide:

  • Your order number.

  • A detailed description of the issue.

  • Clear photographs of the product and packaging.

  • An unboxing video recorded from the moment the sealed package is opened.

  • If payment was made via UPI, a valid UPI payment screenshot or transaction receipt.

Requests submitted without sufficient supporting evidence may be declined.

5. Reporting an Issue

Any issue with your order must be reported within 48 hours (2 days) of delivery.

Claims submitted after this period may not be eligible for a refund or replacement.

6. Verification Process

Once we receive your claim and all the required information, our team will review the evidence.

Please allow at least 1 business day for us to verify your claim.

During the verification process, we may contact you if additional information or clarification is required.

7. Approved Refunds

If your claim is approved, Magniko will determine the most appropriate resolution.

Depending on the situation, we may provide:

  • A replacement product, or

  • A refund.

Approved refunds will be processed through a mutually agreed payment method (such as UPI or bank transfer) within 5–7 business days after approval.

8. Situations Not Eligible for Refund or Replacement

Refunds or replacements will not be provided for:

  • Change of mind.

  • Personal taste or flavour preference.

  • Ordering the wrong product.

  • Incorrect delivery information provided by the customer.

  • Failure to receive the order due to customer unavailability.

  • Minor variations in colour, texture, appearance, or weight that naturally occur in food products.

  • Claims submitted after 48 hours of delivery.

  • Claims submitted without adequate supporting evidence.

9. Cash on Delivery Policy

Customers are requested to accept delivery only if they intend to complete the purchase.

Repeated refusal of Cash on Delivery orders without a valid reason may result in future COD orders being declined.

10. Contact Us

If you experience any issues with your order or have questions about this policy, please contact us:

Email: contact@magniko.store

Phone: +91 85909 91421

Please include your order number and all relevant photos, videos, or payment proof (where applicable) to help us review your request as quickly as possible.

This version is suitable for a Shopify food brand and clearly protects your business while remaining fair to customers. It covers:

  • COD-only payments

  • Order cancellation before dispatch

  • No returns for food items

  • Refunds/replacements only after verification

  • Mandatory unboxing video

  • Mandatory UPI payment proof (if applicable)

  • 48-hour reporting window

  • Minimum 1 business day verification period

  • Protection against fake COD orders

  • Clear contact process for claims